{"id":41,"date":"2017-12-13T15:43:46","date_gmt":"2017-12-13T14:43:46","guid":{"rendered":"https:\/\/www.impuls-consulting.de\/en\/?page_id=41"},"modified":"2020-04-23T14:35:43","modified_gmt":"2020-04-23T12:35:43","slug":"service-consulting","status":"publish","type":"page","link":"https:\/\/www.impuls-consulting.de\/en\/service-consulting\/","title":{"rendered":"Service consulting"},"content":{"rendered":"<h1 style=\"text-align: center;\">OUR CONSULTING SERVICES<\/h1>\n<article class=\"bildartikel_left_20 clearfix\">\n<div class=\"bildartikel_bild_block\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-509\" src=\"https:\/\/www.impuls-consulting.de\/wp-content\/uploads\/2017\/12\/is_individuelle_service_beratung-e1513256231819-150x150.jpg\" alt=\"Individuelle After Sales Service Beratung\" width=\"130\" height=\"130\" \/><\/p>\n<\/div>\n<div class=\"bildartikel_text_block\">\n<h2>Individual after sales service consulting<\/h2>\n<p>Analysis, conception and implementation of excellent service strategies focusing on service vision and strategy, service sales, service processes, service organisation and service controlling.<\/p>\n<\/div>\n<\/article>\n<article class=\"bildartikel_left_20 clearfix\">\n<div class=\"bildartikel_bild_block\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-516 size-full\" src=\"https:\/\/www.impuls-consulting.de\/wp-content\/uploads\/2017\/12\/is_service_quick_checks-e1513850656484.jpg\" alt=\"Service Quick Checks\" width=\"130\" height=\"130\" \/><\/p>\n<\/div>\n<div class=\"bildartikel_text_block\">\n<h2>Service quick checks<\/h2>\n<p>Short analyses and &#8220;service health checks&#8221; in order to determine the service quality of your company and joint derivation of specific guidance and optimisation approaches for your service business.<\/p>\n<\/div>\n<\/article>\n<article class=\"bildartikel_left_20 clearfix\">\n<div class=\"bildartikel_bild_block\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-514 size-full\" src=\"https:\/\/www.impuls-consulting.de\/wp-content\/uploads\/2017\/12\/is_service_fachmoderationen-e1513851131163.jpg\" alt=\"Service Fachmoderationen\" width=\"130\" height=\"130\" \/><\/p>\n<\/div>\n<div class=\"bildartikel_text_block\">\n<h2>Professional moderation of service workshops<\/h2>\n<p>Professional preparation, organisation and moderation of common strategy workshops regarding customer specific after sales service topics.<\/p>\n<\/div>\n<\/article>\n<article class=\"bildartikel_left_20 clearfix\">\n<div class=\"bildartikel_bild_block\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-511 size-full\" src=\"https:\/\/www.impuls-consulting.de\/wp-content\/uploads\/2017\/12\/is_service_benchmarkstudien-e1513851258290.jpg\" alt=\"Service Benchmarkstudien\" width=\"130\" height=\"130\" \/><\/p>\n<\/div>\n<div class=\"bildartikel_text_block\">\n<h2>Service benchmark studies<\/h2>\n<p>Comparison and evaluation of your service organisation with best practice examples of comparable industries and identification of demands for actions for an excellent service organisation.<\/p>\n<\/div>\n<\/article>\n<article class=\"bildartikel_left_20 clearfix\">\n<div class=\"bildartikel_bild_block\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-513 size-full\" src=\"https:\/\/www.impuls-consulting.de\/wp-content\/uploads\/2017\/12\/is_service_coaching-1-e1513852137910.jpg\" alt=\"Service Coaching\" width=\"130\" height=\"130\" \/><\/p>\n<\/div>\n<div class=\"bildartikel_text_block\">\n<h2>Service coaching<\/h2>\n<p>Personal coaching and 1:1 transfer of knowledge by our experienced service consultants to meet new after sales service challenges independently.<\/p>\n<\/div>\n<\/article>\n<article class=\"bildartikel_left_20 clearfix\">\n<div class=\"bildartikel_bild_block\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-515 size-full\" src=\"https:\/\/www.impuls-consulting.de\/wp-content\/uploads\/2017\/12\/is_service_personalsuche-e1513852150975.jpg\" alt=\"Service Personalsuche\" width=\"130\" height=\"130\" \/><\/p>\n<\/div>\n<div class=\"bildartikel_text_block\">\n<h2>Service personnel search<\/h2>\n<p>Active support in the search for qualified service personnel.<\/p>\n<\/div>\n<\/article>\n<p id=\"service-vision-and-strategy\" class=\"ancorlink\">Service vision and strategy<\/p>\n<h1 style=\"text-align: center;\">SERVICE VISION AND STRATEGY<\/h1>\n<h2>Service vision and strategy as compass for the service future<\/h2>\n<p>A profound service strategy is the basis for a successful service business and derives from the company&#8217;s vision as well as the customer&#8217;s service needs and expectations. We gladly assist you and your team with the development<br \/>\nand successful implementation of a future-oriented service vision and strategy.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"gruppierung_spalten_50_50\">\n<div class=\"aufzaehlung_normal block\">\n<h3>Consulting emphasis:<\/h3>\n<ul>\n<li>Development of a service vision and mission<\/li>\n<li>Derivation of a customer-oriented service<br \/>\nstrategy with detailed strategic targets<\/li>\n<li>Elaboration of a service promise<\/li>\n<li>Creation of a service scorecard as operational<br \/>\nguideline for a successful implementation<\/li>\n<\/ul>\n<\/div>\n<div class=\"aufzaehlung_normal block\">\n<h3>Your benefits:<\/h3>\n<ul>\n<li>A clear service vision as helpful guidance<br \/>\nin the service organisation<\/li>\n<li>Motivated and committed employees<br \/>\nwho identify themselves with the service targets<\/li>\n<li>Lower turnover of service staff<\/li>\n<li>A service organisation that conveys trust and competence towards your customers<\/li>\n<li>Profitable service growth<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p id=\"innovative-service-products\" class=\"ancorlink\">Innovative service products<\/p>\n<h1 style=\"text-align: center;\">DELIGHTING SERVICE PRODUCTS<\/h1>\n<h2>You want to delight your customers with an excellent service portfolio?<\/h2>\n<p>Service champions consistently align their service portfolio to customer needs and expectations. In a constantly changing environment with global competition it is no longer enough to meet customer expectations. Only service organisations that exceed customer expectations and continuously optimise their services and prices are able to differentiate themselves from competiors and delight their customers sustainably.<br \/>\n<div class=\"gruppierung_spalten_50_50\">\n<div class=\"aufzaehlung_normal block\">\n<h3>Consulting emphasis:<\/h3>\n<ul>\n<li>Develop innovative service business models<\/li>\n<li>Digitalisation of your after sales service business<\/li>\n<li>Analysis of the possible service market potential<\/li>\n<li>Elaboration of innovative service products<\/li>\n<li>Set-up of active service sales<\/li>\n<li>Creation of a successful service marketing<\/li>\n<\/ul>\n<\/div>\n<div class=\"aufzaehlung_normal block\">\n<h3>Your benefits:<\/h3>\n<ul>\n<li>Transparency about your possible service<br \/>\nsales potential and market share<\/li>\n<li>Delighting service products<\/li>\n<li>Market-oriented service prices<\/li>\n<li>Customer-oriented service sales<\/li>\n<li>Delighted service customers<\/li>\n<li>Comprehensive customer experience<\/li>\n<\/ul>\n<\/div>\n<\/div><\/p>\n<p id=\"global-spare-parts-pricing\" class=\"ancorlink\">Global spare parts pricing<\/p>\n<h1 style=\"text-align: center;\">GLOBAL SPARE PARTS PRICING<\/h1>\n<h2>What is a worldwide successful spare parts pricing?<\/h2>\n<p>Market-oriented spare parts prices are a key success factor for a profitable service business. Nevertheless, many companies do not absorb the existing sales and earnings potential due to historically grown spare parts prices. In the last 20 years\u00a0IMPULS\u00a0could help over 150 machinery and plant engineering companies to build up an excellent spare parts pricing. Thus, the developed methods and tools are proven in practice and tailored to the specific challenges in the service business.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"gruppierung_spalten_50_50\">\n<div class=\"aufzaehlung_normal block\">\n<h3>Consulting emphasis:<\/h3>\n<ul>\n<li>Set-up of market-oriented list prices<\/li>\n<li>Definition of transfer prices<\/li>\n<li>Definition of regional prices (corridor)<\/li>\n<li>Set-up of performance-oriented discounts for distributors and end customers<\/li>\n<li>Conduct of international market price researches<\/li>\n<li>IMPULS\u00a0pricing tool for analyses &amp; simulations<\/li>\n<li>Development of a customer-oriented price marketing<\/li>\n<li>Training of employees for a successful price argumentation<\/li>\n<li>Monitoring of the IT implementation<\/li>\n<\/ul>\n<\/div>\n<div class=\"aufzaehlung_normal block\">\n<h3>Your benefits:<\/h3>\n<ul>\n<li>Significant increase in spare parts sales and profits<\/li>\n<li>Increased customer loyalty<\/li>\n<li>Improvement of the price image on the market<\/li>\n<li>Push-back of competitors, replicators and pirates in the spare parts business<\/li>\n<li>Increased efficiency in the pricing process<\/li>\n<li>Global price management<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p id=\"excellent-service-processes\" class=\"ancorlink\">Excellent service processes<\/p>\n<h1 style=\"text-align: center;\">EXCELLENT SERVICE PROCESSES<\/h1>\n<h2>You want to attract your customers with fast and digital processes?<\/h2>\n<p>Then you should put your after sales service processes to the test. Excellent service processes are fast and efficient with only few interfaces. They are the basis for satisfied customers and an ideal customer retention. We gladly support you with the developement of customer-oriented and digital service processes that are best in class.<\/p>\n<div class=\"gruppierung_spalten_50_50\">\n<div class=\"aufzaehlung_normal block\">\n<h3>Consulting emphasis:<\/h3>\n<ul>\n<li>Development of best in class service processes:<br \/>\n&gt; Installation and commissioning<br \/>\n&gt; Warranty processing<br \/>\n&gt; Spare parts management and logistics<br \/>\n&gt; Field service<br \/>\n&gt; Technical support \/ helpline<br \/>\n&gt; Inhouse repairs<br \/>\n&gt; Modernisation \/ retrofits<br \/>\n&gt; Training<\/li>\n<li>Digitalisation of business processes<\/li>\n<li>Assisting the selection of optimal service<br \/>\nsoftware and logistics provider<\/li>\n<\/ul>\n<\/div>\n<div class=\"aufzaehlung_normal block\">\n<h3>Your benefits:<\/h3>\n<ul>\n<li>Fast and networked service processes<br \/>\nthat will delight your customers<\/li>\n<li>Higher productivity and performance<\/li>\n<li>Maximum efficiency through reduction of<br \/>\ninterfaces, error sources and duplicate work<\/li>\n<li>Optimal service IT support<\/li>\n<li>Digital business processing<\/li>\n<li>High customer satisfaction<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p id=\"efficient-service-organisation\" class=\"ancorlink\">Efficient service organisation<\/p>\n<h1 style=\"text-align: center;\">EFFICIENT SERVICE ORGANISATION<\/h1>\n<h2>What characterises a successful service organisation?<\/h2>\n<p>In many companies the after sales service business becomes more and more a strategic business unit and essential core business along the process chain. Moreover, successful companies consider the service business as business unit with profit and loss responsibility and accountability.<\/p>\n<div class=\"gruppierung_spalten_50_50\">\n<div class=\"aufzaehlung_normal block\">\n<h3>Consulting emphasis:<\/h3>\n<ul>\n<li>Analysis &amp; evaluation of your service organisation<\/li>\n<li>Development of efficient organisational service<br \/>\nstructures and management organisation<\/li>\n<li>Development of service partner programmes<\/li>\n<li>Definition of service planning, management and controlling tools<\/li>\n<li>Set-up of service KPI cockpits<\/li>\n<\/ul>\n<\/div>\n<div class=\"aufzaehlung_normal block\">\n<h3>Your benefits:<\/h3>\n<ul>\n<li>An excellent service organisation with clearly defined tasks and responsibilities<\/li>\n<li>The right number of qualified employees<\/li>\n<li>Gradual localisation of the organisation<\/li>\n<li>Successful cooperation with service partners<\/li>\n<li>Meaningful KPIs and dashboards<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p id=\"service-digitalisation\" class=\"ancorlink\">Digitalisation in the service business<\/p>\n<h1 style=\"text-align: center;\">DIGITALISATION IN THE SERVICE BUSINESS<\/h1>\n<h2>How to ensure the service success of tomorrow with your digital roadmap<\/h2>\n<p>Digitalisation in the service bussiness is unstoppable! It changes the after sales service of machinery and plant engineers regardless of company size and industry. New digital service business models, highly efficient end-to-end service processes\u00a0 as well as an agile service organisation are crucial for the service success of manufacturers. No matter, if you are at the beginning or already in the process of the digital transformation &#8211; we help you to successfully meet the challenge and to take advantage of the opportunities of the digitalisation for your company and your customers.<\/p>\n<div class=\"gruppierung_spalten_50_50\">\n<div class=\"aufzaehlung_normal block\">\n<h3>Consulting emphasis:<\/h3>\n<ul>\n<li>Selection of the right digitalisation initiatives<\/li>\n<li>Elaboration of a digital roadmap as strategic guideline for your company<\/li>\n<li>Development of digital service products\/ solutions<\/li>\n<li>End-to-end digitalisation of service processes<\/li>\n<li>Development of an agile organisation with digital experts<\/li>\n<li>Active communication strategy to take your employees on the digital journey<\/li>\n<\/ul>\n<\/div>\n<div class=\"aufzaehlung_normal block\">\n<h3>Your benefits:<\/h3>\n<ul>\n<li>Focused digitalisation strategy for a reasonable digitalisation in the after sales service<\/li>\n<li>Benchmark comparison:<br \/>\nWhat to learn from digital service champions<\/li>\n<li>Delighted customers due to digital services with clear customer benefit<\/li>\n<li>Competitive advantages through fast digital service processes<\/li>\n<li>Change management for a fast and successful transformation process<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p id=\"our-approach\" class=\"ancorlink\">Our approach<\/p>\n<h1 style=\"text-align: center;\">OUR APPROACH<\/h1>\n<p>The\u00a0IMPULS approach has proved to be successful in many years of practice and ensures an efficient planning and implementation of sustainable after sales service consulting projects. Team-oriented and based on partnership!<\/p>\n<div class=\"bloecke_center_3_pfeile\"><div class=\"pfeil_block_white block\">\n\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-201 size-medium\" src=\"https:\/\/www.impuls-consulting.de\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/Arrow_analysis-300x62.jpg\" alt=\"\" width=\"300\" height=\"62\" srcset=\"https:\/\/www.impuls-consulting.de\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/Arrow_analysis-300x62.jpg 300w, https:\/\/www.impuls-consulting.de\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/Arrow_analysis.jpg 462w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n\n<div class=\"aufzaehlung_normal block\">\n<ul>\n<li>Market and competition analysis<\/li>\n<li>Potential evaluation<\/li>\n<li>Customer survey<\/li>\n<li>Process analysis<\/li>\n<li>Detailed problem description<\/li>\n<li>Benchmark comparisons<\/li>\n<li>Derivation of solution options<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"pfeil_block_white block\">\n\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-202 size-medium\" src=\"https:\/\/www.impuls-consulting.de\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/Arrow_concept-300x62.jpg\" alt=\"\" width=\"300\" height=\"62\" srcset=\"https:\/\/www.impuls-consulting.de\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/Arrow_concept-300x62.jpg 300w, https:\/\/www.impuls-consulting.de\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/Arrow_concept.jpg 465w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n\n<div class=\"aufzaehlung_normal block\">\n<ul>\n<li>Formulation and evaluation<br \/>\nof improvement measures<\/li>\n<li>Detailed description of<br \/>\npreferred solutions<\/li>\n<li>Set-up implementation packages<\/li>\n<li>Profitability calculation (ROI)<\/li>\n<li>Creation of realisation plans<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"pfeil_block_white block\">\n\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-203 size-medium\" src=\"https:\/\/www.impuls-consulting.de\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/Arrow_realisation-300x62.jpg\" alt=\"\" width=\"300\" height=\"62\" srcset=\"https:\/\/www.impuls-consulting.de\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/Arrow_realisation-300x62.jpg 300w, https:\/\/www.impuls-consulting.de\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/Arrow_realisation.jpg 465w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n\n<div class=\"aufzaehlung_normal block\">\n<ul>\n<li>Roll-out planning<\/li>\n<li>Subproject management<\/li>\n<li>Implementation coaching<\/li>\n<li>Realisation controlling<\/li>\n<li>Personnel search<\/li>\n<\/ul>\n&nbsp;\n<p style=\"text-align: center;\"><strong>&#8230;service success!<\/strong>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>OUR CONSULTING SERVICES Service vision and strategy SERVICE VISION AND STRATEGY Service vision and strategy as compass for the service future A profound service strategy is the basis for a successful service business and derives from the company&#8217;s vision as well as the customer&#8217;s service needs and expectations. We gladly assist you and your team [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":87,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-41","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service consulting - Impuls Management Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.impuls-consulting.de\/en\/service-consulting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service consulting - Impuls Management Consulting\" \/>\n<meta property=\"og:description\" content=\"OUR CONSULTING SERVICES Service vision and strategy SERVICE VISION AND STRATEGY Service vision and strategy as compass for the service future A profound service strategy is the basis for a successful service business and derives from the company&#8217;s vision as well as the customer&#8217;s service needs and expectations. 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