{"id":60,"date":"2018-01-08T11:49:17","date_gmt":"2018-01-08T10:49:17","guid":{"rendered":"https:\/\/www.impuls-consulting.de\/en\/?page_id=60"},"modified":"2020-04-23T14:37:14","modified_gmt":"2020-04-23T12:37:14","slug":"service-training","status":"publish","type":"page","link":"https:\/\/www.impuls-consulting.de\/en\/service-training\/","title":{"rendered":"Service training"},"content":{"rendered":"

IMPULS Campus<\/h1>\n
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For a successful qualification of your service employees<\/h2>\n

Dedicated employees are the backbone of your service organisation.
\nA proper planning of qualification measures per employee is crucial for the future service success. Already Goethe knew:\u00a0“Knowing is not enough, we must apply.”<\/strong><\/p>\n

\u00a0<\/strong>The IMPULS Campus has been specially designed for the qualifcation of service staff and includes practical training modules for your individual requirements. Well-trained service employees are an investment in the future of your company. Download the IMPULS Campus brochure ><\/a><\/p>\n<\/div>\n

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TRAININGS FOR SERVICE TECHNICIANS<\/h1>\n
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Behaviour at the customer<\/h3>\n

Service technicians are the business card of your company. They contribute significantly to customer satisfaction and they are an important factor of success
\nas each customer contact has direct impact on customer loyalty. So, take care of
\na professional service technician appearance with each customer visit.
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Service technicians as sales representatives<\/h3>\n

Service technicians will play a central role as sales representative and customer advisors in the future. We convey your service technicians useful tips and tricks in order to strengthen your competitive position through targeted service sales on customer site and thereby generate additional service sales potential.
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Communication for commissioning and application engineers<\/h3>\n

The installation and commissioning phase is the basis for further cooperation with
\nthe customer. Especially in difficult situations, a professional and customer-oriented behaviour of the employees is important without disregarding the interests of the company. Ensure a good start with the customer.
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Business administration for service technicians<\/h3>\n

The influence of service technicians on costs and revenues in the service business
\nis significantly gaining importance. We teach your service technicians the basics of business management and methods for an efficient preparation and documentation
\nof order processing as well as increasing sales and profits.
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TRAININGS FOR SERVICE BACK OFFICE & SALES STAFF<\/h1>\n
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Successful de-escalation management<\/h3>\n

Learn how to professionally deal with unsatisfied customers and use complaints as
\nan opportunity. Thus, the correct behaviour is crucial for further successful cooperation with the customer. Convince your customers of your after sales service – even in difficult situations.
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Active offer follow-up<\/h3>\n

Convert more open service and spare parts offers into orders! An active offer follow-up is a key success factor with minimal investment in time and great effect. A consistent follow-up of open spare parts and service offers can significantly increase the completion rate (conversion of offers to orders) and improve customer loyalty.
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Active sales of spare parts and services<\/h3>\n

Customers become increasingly price sensitive and the global service competition is growing. Develop your back office employees into successful service sellers. Active service sales of spare parts and serivces via phone or e-mail through Inside Sales employees ensures valuable competitive advantages.
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Efficient service planning<\/h3>\n

An efficient operational planning ensures an optimal use of resources in the service. Only those who plan the right person at the right time in the right place ensure satisfied customers. We provide your dispatchers and service planners methods for an efficient planning of service technicians – regionally and according to qualification.
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Professional phone calls<\/h3>\n

The phone is one of the most important communication channels in the workplace. It is the voice and often the first contact to the customer. Besides tips & tricks for frequent callers, you will learn how to increase your impact on the phone as well as increasing customer satisfaction by a professional handling of difficult customers on the phone.
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Service sales planning by key account managers<\/h3>\n

Loyal customers are a key success factor for a profitable service business.
\nQualify and develop your service (sales) employees into efficient and targeted key account managers in order to actively support and advise large customers, key accounts and customers with high installed base.
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TRAINING FOR MANAGERS<\/h1>\n
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Proactive service management<\/h3>\n

Satisfied service employees identify themselves with the company and its after sales service and embody it as “people as brand” to customers. We teach service managers methods for successful leadership and show you how to achieve service growth through successful leadership and motivated service employees.
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Teamwork service and sales<\/h3>\n

Capital goods are often used for several decades. During this time it is often unclear who is the contact person for the customer. We show your service and sales staff how to jointly support the customer over the entire product lifecylce and to increase service and new business sales.
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Inhouse Service Manager Course<\/p>\n

INHOUSE SERVICE MANAGER COURSE<\/h1>\n
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Strategies for a successful service management<\/h2>\n

As strategic business unit the after sales service business significantly contributes to the success of a company. At the same time requirements for service responsibles are becoming increasingly complex.\u00a0IMPULS offers an inhouse service manager course where service responsibles learn methods for a successful service management. Participants benefit from an intensive exchange of experience, interactive case studies and many practical examples.<\/p>\n

Service manager in 4 modules:<\/h3>\n
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